October 5 and 7, 2021 I Virtual – Live, Switzerland I English
LEGENDARY SERVICE – VIRTUAL
Delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.
With the Legendary Service program, your organization gets:
- Alignment on a service-focused vision, values and behaviors
- Segmentation of customers based on needs and wants
- Empowered employees who build great customer relationships
- Increased customer loyalty which drives increased revenue
The virtual classroom format begins with two pre-workshop LAUNCH activities followed by three 2-hour virtual sessions spread out over time. Participants complete assignments between sessions 1 and 2, and sessions 2 and 3.
VIRTUAL – LIVE SESSION SCHEDULE
Session 1: 09:00 – 11:00 CET
Session 2: 13:00 – 15:00 CET
Session 3: 09:00 – 11:00 CET
- Define your personal service vision
- Identify your internal and external customers’ needs and wants
- Learn and practice skills for serving customers more effectively
- Develop strategies to empower yourself and create an action plan
Zürich, Switzerland +41 44 830 10 39
Who Should Attend
- Executives and senior-level managers
- Mid-level or new managers or supervisors
- Customer service employees and their managers
- All employees who have internal customers
*Sales tax applied to course materials for all sessions as required.